Learner Feedback
We are interested in hearing your views and will be holding learner focus groups during the year. Details will be posted on our student notice board.
Compliments & Comments
Whilst we are keen to resolve any complaints you may have about the College, we would also like to give you the opportunity to tell us about any aspect with which you feel particularly pleased. In particular, we would like to hear examples of good service/customer care and suggestions for improvements in the way we do things, to help us to improve our service to you. Forms are available from college centres.
Complaints
If you have a complaint or are suffering from any form of harassment or discrimination, please speak to your tutor in the first instance or direct your complaint to the College Management team using the ‘Comments, Compliments and Complaints’ procedure. Many problems and concerns can be resolved quickly if they are brought to the attention of the appropriate person as they arise. If your concern is about:
- Your studies - speak to your tutor
- Catering - speak to a member of the catering team
- The way you are being treated - speak to a Student Adviser
If you are still not satisfied with the response, please complete a form and hand it into Reception or a Centre Office. Alternatively, you may address a letter to the Principal, or e-mail principal@southend-adult.ac.uk. All complaints will receive prompt attention and will be personally responded to.
The forms can be found at Southchurch near reception or in the café at our Leigh Centre. Alternatively, please request a form to be sent to you by e-mailing sacc@southend-adult.ac.uk or telephoning (01702) 445700.
