Terms and Conditions
SACC is a provider of education, training and learning. Our course fees cover a percentage of the cost of this provision. We receive government funding from the Skills Funding Agency and YPLA to supplement the fees charged. All services provided by SACC are delivered in the UK and all fees quoted are in pounds sterling. Please note that the prices quoted are for people that have lived in the UK/EU for the last three years. For details of fees for those that do not fall into this category, or any other queries please contact the college as follows:
- By e-mail: sacc@southend-adult.ac.uk
- By telephone: (01702) 445700 between 9.00 am and 4.30 pm
- By post: Southend Adult Community College, Ambleside Drive, Southend on Sea Essex SS1 2UP
Return/Refund/Cancellation Policy
If you enrol online, under the United Kingdom’s Distance Selling Regulations you have the right to cancel your enrolment, and have a full refund. Cancellation of your enrolment must be made in writing quoting your student ID code and course code within 7 days of the date of confirmation that your payment has been processed to sacc@southend-adult.ac.uk
What if I need to cancel my enrolment after the 7 day ‘cooling off’ period has elapsed? In the event that you need to cancel your enrolment, you can have a full refund of tuition fees, provided that we are notified in writing within one week of the starting date of the course. Please note all courses include an administration charge, which is stated in the College prospectus, which is non-refundable.
What if I find the course I have chosen unsuitable when I turn up to the first session? An alternative will be offered, if available, or you can have a full refund of tuition fees (less the registration fee of £18.00) provided we are notified in writing within one week of the course starting. Transfers are limited to one per enrolment within the first week of the course. Any additional transfers will be subject to a £10.00 administrative charge per transfer.
What if I decide later on in the year that I do not wish to continue? We work to a very tight budget and unfortunately, refunds cannot be given after the first week of the course.
What if I wish to pay for a friend/relative’s course using my debit/credit card? Unfortunately, we are unable to accept third party payments, due to restrictions on refunds to people who are not the learner enrolled on the course.
What if I need a textbook and/or additional materials? Any additional costs, over and above the course fees, will be indicated on the Course Information Sheet. Please do not buy any equipment or materials until after the first session as we can refund course fees if a course is cancelled but not the cost of any equipment or materials, which you have purchased.
What if the course I am interested in is not very poplular? We always keep enrolment open as late as possible, but unfortunately, courses cannot run if too few people enrol. If the activity you have selected is cancelled, we will try to find you an acceptable alternative. If this is not possible, a full refund of all fees will be made.
This returns policy does not affect your statutory rights.
